Lobel Financial
  • Anaheim, CA, USA
  • Full Time

PC Tech/Help Desk, Anaheim, CA.

 

Our goal in IT is to service our companies' end-users; they are our customers. We strive to treat them with a friendly and respectful attitude, every day. Our stable and profitable 39 year old financial services firm is looking for a friendly and personable PC technician/Help Desk person who can help us fulfill that goal.  The candidate will work at our corporate office in Anaheim and support 450+ users (both onsite and remotely for branch offices) throughout the United States.

 

Minimum Requirements:

 

  • Minimum 2+ years IT support experience in Helpdesk/Technical support environment
  • Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred)
  • Installation, upgrading, troubleshooting, and repairing of Windows Operating Systems
  • Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
  • Scanning/cleanup of viruses, spyware and malware.
  • Basic networking experience with DHCP, DNS, and using tools like "ping" to troubleshoot basic connectivity problems.
  • Ability to support end-user software applications (off-the-shelf and proprietary)
  • Ability to troubleshoot basic network printer issues.

 

 

In addition to the requirements above, the ideal candidate will have/be:

 

  • Great customer service skills
  • Great verbal and written communication skills.
  • Great support skills over the phone
  • Desire to be helpful at all times to end-users and other IT staff
  • Above average multi-tasking skills and abilities.
  • Neat in physical and dress appearance.
  • Maintain professionalism at all times even if the end-user doesn't. 
  • Excellent troubleshooting and problem solving skills and abilities.
  • Experience with creating and deploying PC images (Norton Ghost, etc)
  • Experience with remote support software (Screen Connect, RDP, VNC)
  • Experience with Helpdesk ticket tracking systems (Spiceworks, etc).
  • Ability to lift/move 50 pounds such as computers, printers, fax machines
  • Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions.
  • Ability to troubleshoot client-side MS email/exchange problems.
  • Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus
  • Certifications are a plus

 

 

Beneficial Education and Experience:

 

  • Microsoft certifications
  • Firewalls, switches, routers
  • Backup Software/Backup concepts
  • Anti-virus software
  • VMware and virtualization
  • Microsoft Office and Sun/Oracle Open Office

 

 

Work Type:

  • Full time: 8am 5pm Monday-Friday
  • This position qualifies for paid holidays, paid vacation, 401K and reduced cost health insurance
  • Compensation depends on experience
  • Location: I-5/CA-91
Lobel Financial
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